Resources for AlamoAmmo

FAQ

Q: What are your office hours? Are you open on the weekends?

A: We are open from 11:30 am to 4:30 pm CT Monday - Friday.

NO AMMO SALES ARE PROCESSED IN OFFICE ON THE WEEKENDS.

Q: How long does it take to fill an order?

A: Please understand that we are “CLOSED” on the weekends, thus, we do not get to weekend orders until Monday. If there are many more orders on the weekend, PLUS new orders coming in all the time, it can take us five or more business days to fill an order that has no pending paperwork issues.

Should there be an issue with your order, such as an 'Alternate Address', or something our system showed as available but in fact is not and we will to email you to offer you an exchange or a substitute. In these cases the order will be delayed.

Q: Do you hold money for back orders?

A: NO!!! If we are late to fill a order, that means that there was an issue and we have to address it in the order it was received. We do not have a back order process and will not hold funds for this purpose.

Q: Do you have this in stock?

A: While our servers are updated constantly, we can have errors. Most of what you see IS in stock, unless it has a lower quantity, then it might get sold in-store before your order is processed.

When we do get ammo delivered to us, our stock amounts will change and there will be a difference in the availability.

Q: Do I have to send in extra paper work to verify who I am and how old I am?

A: There is paper required ONLYIF YOU HAVE A DIFFERENT SHIPPING AND BILLING ADDRESS OR YOU WANT TO SHIP TO AN ALTERNATE ADDRESS.

PLEASE NOTE: We do NOT require paperwork for orders with the SAME Billing and Shipping address.

WE DO REQUIRE PAPERWORK ON P.O. Box Orders. We CANNOT ship to a P.O. Box due to U.S Post Service regulations, a physical address is needed.

Q: Why is an Adult Signature Required?

A: Because its ammunition. It is a considered to be 'hazardous material'; to the public, thus we have to treat it as such and this requires it to be signed by an Adult when it arrives to your shipping address.

We understand that “other” Companies ship it differently, OUR Policy is for the safety of children and will not change.

Q: How much is shipping?

A: That depends on how far it is going and how heavy the package.

Q: I want my ammo shipped to my office, since you demand a signature and I wont be at home during the day. What do I need to do?

A: If you want your ammo shipped to an ALTERNATE Address, we will need to verify your information by having you send in a picture of your goverment pictured ID and the credit card used to buy it.

PLEASE NOTE: Block out any information that we do not need to have!! We only need your picture and address for the ID. We only need the last 4 of the CC and the Name and the card issuer, that is all we need to know. We ask that you block out any other information that we do not need.